Refund policy

Refund & Replacement Policy

Because all our products are customised, we generally do not accept refunds or exchanges for change of mind.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving your order.

Kindly include:

Your order number
Clear photos of the issue

We will arrange for a replacement where necessary.

Incorrect Orders
If you receive the wrong item, please reach out to us within 48 hours of receiving your order and we’ll make it right.

Non-Refundable Situations
We are unable to offer refunds or replacements for:

Minor colour variations due to screen differences
Low-resolution images provided by customers
Change of mind after order is placed

Still unsure about something?
Reach out to us at helloplanetmagnet@gmail.com — we’re happy to help.

Proudly handmade in Malaysia, Planet Magnet specializes in high-quality custom photo magnets and sleek steel magnetic display boards designed for your home, office, or learning space. Whether you're looking to turn your favorite memories into personalised fridge magnets or searching for the perfect custom photo gifts for loved ones, our thoughtfully crafted sets make it easy to organize and celebrate what matters most. Experience premium photo printing with fast, reliable delivery across Malaysia.